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Bid & Account Manager

We seek an efficient and skilled Bid & Account Manager to join our team at Solace Global (Risk).

As the Bid & Account Manager, you will lead the bid process supporting the Chief Customer Officer (CCO) and Sales Team, from opportunity identification to proposal submission. This includes ensuring the timely submission of high-quality proposals that meet client requirements, and establishing compliance with all Request for Proposal (RFP) requirements and guidelines.

In addition, you will be responsible for dedicated account management and platform support (Solace Secure) to customers, ensuring all technical aspects of platform onboarding and development are captured and communicated effectively. This aspect of the role requires close collaboration with the Solace Customer Success Manager and Platform Development team to ensure positive, two-way communication between ongoing clients and the internal Solace Global team.

This is an exciting opportunity to contribute to our business development initiatives, strengthen our market position, and drive revenue growth. If you are a result-oriented professional, passionate about delivering winning bid proposals and supporting clients for business growth, we encourage you to apply.

We offer a competitive compensation package alongside an inclusive and nurturing atmosphere that values creativity, collaboration, and performance.

Key Objectives:

There are two key aspects to the role:

Bid Management (25%)

  • Monitor the end-to-end bid stage process within HubSpot, ensuring timelines are met.
  • Coordinate with various teams, including sales, technical, legal, and finance, to ensure all aspects of a bid are addressed.
  • Maintain comprehensive and accurate bid documentation, including bid files, records of communication, and pricing information, in collaboration with Sales and Marketing.
  • Ensure compliance with client requirements, regulations, and industry standards.
  • Monitor and evaluate bid performance metrics to identify areas for improvement.

Account Management (including Platform Support) (75%)

  • Act as the primary point of contact for customers’ platform queries, providing guidance, troubleshooting, and ensuring timely resolution.
  • Facilitate Solace Secure platform training, both internally and externally, to ensure all users are comfortable and proficient with the system.
  • Help build and expand the Solace Secure knowledge base to support efficient platform delivery and rollout.
  • Communicate customer changes or requests internally with the Operations team, ensuring seamless implementation.
  • Support customer quarterly and annual reviews by producing and analysing report statistics on platform usage.

Required Skills and Qualifications:

  • Experience in business administration or a related field.
  • 5+ years of experience as a bid manager, proposal manager, or a similar role.
  • Demonstrated success in winning bids through effective proposal management.
  • Strong understanding of the bid lifecycle, proposal writing, and development.
  • Proficiency in using bid management software (e.g., HubSpot) and MS Office.
  • Attention to detail and high accuracy in bid preparation and review.
  • Ability to collaborate with cross-functional teams and influence stakeholders at various levels.
  • Strong ability to work cross-functionally and maintain effective stakeholder communication.

Preferred Skills and Qualifications:

  • Strong project management skills, with the ability to prioritise tasks, meet deadlines, and manage multiple bids simultaneously.
  • Exceptional organisational and time management skills.
  • Excellent analytical and problem-solving skills to assess bid opportunities and develop winning strategies.
  • Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively.
  • Familiarity with platform management tools or experience in supporting SaaS products is a plus.

Why Solace Global (Risk)?

We value collaboration, innovation, and a customer-centric approach. Join us to make a real impact, contribute to our growth, and thrive in a supportive environment that values your creativity and drive.

Job Type:

Full-time, Permanent

Benefits:

  • Cycle to work scheme
  • Gym membership
  • Private dental insurance
  • Private medical insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Poole, BH15 1JF: reliably commute or plan to relocate before starting work (required)

To apply, please send a covering letter and CV to Robert Aldous raldous@solaceglobal.com