We’re proud to share that we’ve achieved an NPS® (Net Promoter Score®) of 83 – a world-class rating that reflects our clients’ trust and satisfaction. But what exactly is an NPS® score, and why does it matter?
The NPS® is a widely used measure of customer loyalty and satisfaction. It’s calculated by asking clients a single question: How likely are you to recommend our services to others?
Our score of 83 places us among the top-rated companies in the risk management industry, indicating that our clients see real value in the services we provide.
“Achieving a world-class NPS® score of 83 means we not only met but exceeded client expectations. Now, our commitment is to keep going beyond what’s expected.”
Shari-Anne Bradnick, Customer Success Manager
Commitment to Quality in Risk Management Solutions
For Solace, this score goes beyond numbers; it’s a testament to our dedication to delivering people-centred, reliable risk management. Across sectors – from corporate and government organisations to NGOs – clients rely on us for secure, seamless solutions, including corporate security, travel risk management, and journey management. We thank our customers
We are grateful for the continued trust of our clients – because together, we go further.
CASE STUDIES
Discover more from Solace Global
Security Support for Beirut Explosion, Lebanon
Medical & Security Soltions for Caribbean Hurricane
Low Profile Security for Documentary Crew
On the 4th August 2020 an explosion devastated Beirut, killing at least 220 people, injuring more than 6,000 and displacing over 300,000.
In the immediate aftermath of the explosion, Solace Global Risk, a leading provider of risk management solutions, identified the explosion before mainstream media, to promptly make security managers aware and confirm the safety of travellers within Beirut during this critical time.
In the aftermath of Hurricane Maria, a catastrophic natural disaster, the Caribbean region experienced widespread disruption.
A British employee was deployed to the British Virgin Islands to assist in the recovery efforts, with Solace Global assisting with a comprehensive journey management plan, that included security vehicles and highly vetted close protection operatives to safeguard against local threats and disruption.
The production of the series Narco Wars, set across Central and South America, delves into the illicit narcotics trade and the individuals entangled in the drugs cartels. This ambitious project heavily relies on the presence of knowledgeable in-country “fixers” to facilitate smooth filming operations in complex and high-risk locations.
Understanding the inherent risks associated with filming in these challenging environments, Solace Global provided comprehensive solutions to enhance the safety and security of the media team.