Ongoing protection amidst conflict
Expert Journey Management in High Risk Environments
Since the onset of the Ukraine-Russia conflict in February 2022, Solace Global Risk has privded exceptional journey management and protective services in one of the world’s most complex environments. Since the conflict started, our expertise and innovative solutions have enabled global media companies, renowned NGO’s and leading organisations to operate safely and efficiently in high-risk areas.
Challenge: Addressing Journey Management Risks in Conflict Zones
Navigating the challenges of a conflict zone requires a comprehensive approach to journey management. Our clients faced critical obstacles, including ensuring staff safety, delivering timely humanitarian aid, and maintaining continuity in volatile environments. They all sought a trusted partner to manage these risks effectively.
Solution: Bespoke Journey Management Planning for Complex Operations
Solace Global Risk implemented a bespoke journey management strategy, influenced by the latest intelligence, that was tailored to meet the dynamic nature of operating in Ukraine. This included;
- Integrated Journey Planning: Crafting detailed travel and risk management plans informed by real-time intelligence and on-the-ground insights.
- Enhanced Monitoring and Overwatch: 24/7 Global Security Operations Centre (GSOC) support to track movements, issue alerts, and adapt to changing risk levels.
- Experienced Security Personnel: Deployment of former military professionals with local expertise to guide and protect journeys in high-risk regions.
- Advanced Technology Solutions: Leveraging Solace Secure to provide live journey tracking, geofencing, and automated risk alerts for improved operational resilience.
- Emergency Preparedness: Comprehensive contingency planning, ensuring swift response options, including evacuation support, were readily available.
Results:
Through our tailored journey management services, Solace enabled safe and successful operations for our clients, achieving:
- 250 million humanitarian meals delivered
- Over 1000 days of uninterrupted field operations
- Over 250,000 security team hours logged
- 2,238 human-verified risk alerts issued through Solace Secure within 18 months
- 128 intelligence SITREPs provided
Members of SCEG: Security in Complex Environments Group
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Crisis Response Solutions
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Journey Management Planning
Diligent in-country travel security
Emergency evacuation and repatriation
Get your people to safety in a crisis or natural disaster
Situations can arise anywhere, anytime, resulting in your people being affected, injured, or stranded.
Fulfil your moral, ethical and legal duty of care with access to 24/7/365 emergency assistance that blends human expertise with modern technology.
Your duty of care doesn’t end the moment your people set foot in their destination – and neither does ours.
With local partnerships and thorough intelligence, we ensure safety throughout your business trip, from transfers to emergencies.
From medical repatriation following a natural disaster, to extractions where trouble has erupted unexpectedly, actions based on the latest intelligence reports, political instability, global pandemics, and kidnap crisis response – allow your people to enter an unfamiliar destination knowing you will always get them back home.
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